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Research
Beauty
Industry Report "It's about time" by Mike Nave
January 2005, Beauty
Industry Report
Sales
& Use Tax Nexus: A Brief Q&A
October 2005, Sales Tax Solutions, LLC
Product
Diversion: The World's Greatest Fakes
Name an American brand. Any brand, and any kind of product. Clothing,
computer chips, car parts. Just name it and we’ll tell you something
about it. It’s probably being counterfeited in China as we speak.
August 2004, CBS News
Understanding
Channel Conflict
As retailers and manufacturers recognize that their role is to serve empowered
consumers together, channel cooperation will replace channel conflict
in the electronic marketplace.
May 2002, Adam G. Southam
Managing
Channel Conflict
Adam Southam discusses the five methods of managing channel conflict in
his keynote speach at the International Quality & Productivity Center's
Managing Channel Conflict Conference
May 2002, Adam G. Southam
Partner
Relationship Management
Research summary from several analysts
May 2002
Channel
Conflict Commentary by the Meta Group
How the Internet plays into Channel Conflict for Consumer Goods manufacturers.
May, 2002 Meta Group
PRM
will maximize value to end-customers
PRM will enable organizations to integrate and better collaborate with
their indirect channels with the goal of delivering enhanced business
value that end customers will recognize
April, 2002 DestinationCRM.com
How
PRM differs from CRM
A concise discussion on the differences between Partner Relationship Management
and Customer Relationship Management.
March 2002 Donna Troy, Partnerware
Forrester
Report: The Future of the Web
The Web is part of a steady progression toward greater efficiency, lower
transactions costs, and more directconnections with customers.
March 2002 Forrester Research, Inc.
Multi-channel
Consumers Spend More
Multichannel shoppers do spend more, DoubleClick found. Consumers that
either browsed or purchased in all three transaction channels spent $995
on holiday shopping, compared with consumers who browsed or purchased
in two channels ($894) and consumers who only used one channel ($591)
January 2002 Internet.com
CRM/PRM
strategies can involve many IT vendors
Many enterprises are using mutliple vendors to provide the ideal CRM/PRM
solutions
January 2002 Mario Apicella InfoWorld
CRM
Adoption to be lead by small business in 2002
Small and mid-sized businesses will drive enterprise market CRM solutions
in 2002
January 2002 Heather Harreld InfoWorld
Customer
Relationship Management Strategy
CRM is business strategy. This article discusses the craft in detail
December 2001 Bob Lewis InfoWorld
Channel
Management & CRM spending a Priority in 2002
Even though Global IT spending will fall by up to 5% in 2002, an increase
in CRM, PRM and Channel Management spending is expected
October 2001 David Legard, Meta Group Inc.
Channel
Management Update
Much of the hype surrounding e-commerce was fuelded by the potential for
manufacturers to eliminate the middleman and sell direct to customers.
It doesn't work!
October 2001 Heather Harreld InfoWorld
Channel
Cooperation Pays Off
Channel conflict is crumbling but not enough.To snare
almost $300 billion in 2005,manufacturers and retailers
will create collaboratives to ynchronize their marketing,
operations,and sales efforts and to serve customers.
May 2001, Stephen K. Zrike Forrester Research, Inc.
Avoiding
Channel Conflict
Managing channel partners-distributors, resellers, retailers, and dealers-is
a tricky business. Channel relationships are complex and vary greatly
from industry to industry
April 2001 Tom KaneshigeLine 56 Magazine
Channel
Conflict vs. Channel Cooperation
January 2001 Adam Southam Showcase International
Channel
Conflict Crumbles
Selling on the Web is not just for retailers.As retailers
and manufacturers recognize that their role is to serve
empowered consumers together,channel cooperation
will replace channel conflict.
March 2000, Lisa Allen Forrester Research, Inc.
Battle
over Buyers
February 2000 Patricia Seybold Business 2.0 Magazine
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